Privacy Policy

1. Who We Are

PWP Electrical Services is a sole trader electrical services business based at Loup St, Blaydon-on-Tyne, NE21 4PU. We are the data controller for personal information collected through this website.

If you have any questions about how we use your data, contact us at: paul@pwpelectricals.co.uk

2. What Information We Collect

When you use the contact or quote request form on our website, we collect:

• Your full name
• Your phone number
• Your email address
• Details of the work you require (free text)

We do not collect payment card details, and we do not use tracking pixels or behavioural advertising tools.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Arrange and carry out electrical work at your property
• Contact you regarding work already booked or completed

We do not use your information for marketing without your explicit consent, and we do not sell or share your data with third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the basis of:

• Legitimate interests - responding to a direct enquiry you have submitted to us
• Performance of a contract - where you instruct us to carry out work

5. How Long We Keep Your Data

We retain enquiry and job records for up to 6 years in line with HMRC requirements for tax purposes. Contact details are not retained beyond this period unless required by law.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where no legal obligation to retain it exists
• Object to processing in certain circumstances

To exercise any of these rights, please contact us at: paul@pwpelectricals.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

Your information is stored securely and accessed only by Paul from PWP Electrical Services. We do not store personal data in public-facing systems or cloud databases beyond email and standard business tools.

8. Third-Party Services

Our website uses Google Maps to display our service area. Google Maps may set cookies on your device.

• Please refer to Google's own privacy policy for details: policies.google.com/privacy

9. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website.